CAREERS AT NOTIFY

As part of our continued growth, we are regularly on the lookout for ambitious, driven and talented people to come and join the team here at Notify Technology.

Our head office is in Newcastle Upon Tyne, where we support customers from a wide range of sectors in more than 100 countries.

Working at Notify Technology

Our mission is to make a billion people safer at work. That’s a bold mission and so it should be given the importance of health, safety and wellbeing in the workplace. We do this by providing free and paid simple, smart and secure technology to organisations of all sizes.

To be successful and thrive with us you’re going to want to know our core values – on which we won’t negotiate: Courage | Personal Development | Supporting each other & clients | Constructive Dissatisfaction

So if you’re looking to work for an organisation which strives to be an agent of change for good in the world and you can deliver personally on our values, then please take a look out our open vacancies below. Additionally, we’re growing fast so if you’d like to send us your CV to be considered for future opportunities you can send it to careers@notifytechnology.com and let us know that types of roles you’re looking for.

Customer Success Executive

Reports To

Customer Success Manager

Job Terms

Full Time

Location

Newcastle Upon Tyne

Posted

30th September 2021

This role is critical to our success – it’s purpose couldn’t be simpler – help our customers to achieve success by extracting the maximum amount of value in the least possible amount of time.

Therefore, you will ensure that our customers obtain the maximum value for their business from the suite of products that we offer. As a Customer Success Executive, you will drive adoption, retention and expansion of our portfolio of products and services within our customers’ organisation.

You will deliver this by developing a deep understanding of Notify’s products and customers. You’ll understand pain points that our customers are facing and will be very articulate in defining how our solutions support in overcoming those problems, migrating customers from trial and free versions of our portfolio to full usage.

Read The Full Job Spec Here

About Notify

Founded in Newcastle in 2017, Notify is a leading Health & Safety Software as a Service (SaaS) business that provides a digital platform to help businesses remain compliant and become more efficient. However, most importantly, our technology can save lives.

Our Software has various modules including Incident Management, Auditing, Risk Managing, Action Tracking and Dashboards that start free and scale to meet our customers’ needs at any stage of their safety journey.

We are on a mission to make one billion people safer and we are looking for talented individuals to join us to help us in achieving this.

If you would like to be part of a growing fast paced organisation which is passionate about the success of our people and our customers, then please continue reading.

Job Purpose

This role is critical to our success – it’s purpose couldn’t be simpler – help our customers to achieve success by extracting the maximum amount of value in the least possible amount of time. Therefore, you will ensure that our customers obtain the maximum value for their business from the suite of products that we offer.  As a Customer Success Executive, you will drive adoption, retention and expansion of our portfolio of products and services within our customers’ organisation.

You will deliver this by developing a deep understanding of Notify’s products and customers.  You’ll understand pain points that our customers are facing and will be very articulate in defining how our solutions support in overcoming those problems, migrating customers from trial and free versions of our portfolio to full usage.

Activities & Responsibilities

In this role, you’ll get to:

  • Work with a large, varied group of Notify Customers to ensure their success with Notify’s products through the development of strong long-term relationships

  • Develop meaningful customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and maintaining extremely high levels of retention

  • Become an advocate for your customers to represent their needs within the Notify business

  • Provide a world-class service to customers through timely communication across multi-channels including (video) calls, online presentations, demonstrations, emails and digital touch

  • Independently manage high volume and wide-ranging tasks, queries, issues and escalation cases

  • Support organisations using our trial or free accounts who would benefit from our paid functionality

  • Collaborate with internal and external stakeholders (Our customers have great ideas, and our Product team want to hear those!)

  • Proactively monitor customer health by leveraging real-time data, ensuring all customers are successfully using the products they’ve purchased from us

  • Help grow our revenue by finding leads for Sales by driving value in every interaction

Essentials for the role

We are looking for people who:

  • Have highly effective communication skills – you’ll be confident in dealing with people across all levels of an organisation

  • Are passionate about customer success and delivering an extraordinary experience

  • Are enthusiastic and highly motivated to meet and exceed personal and professional targets in an environment where personal growth is one of our values

  • Possess strong listening skills and the ability to understand others’ viewpoints, empathising and handling escalations when necessary to positive outcomes

  • Are meticulous in your approach whilst having the ability to prioritise workload ensuring the management of many tasks at once, with a calm and level-headed approach

  • Thrive in a culture of innovation, professional development and collaboration with other teams

  • Demonstrate tenacity in going above and beyond for customers and colleagues

  • Solve problems with curiosity, creativity and a logical mindset

  • Embrace challenges and change and thrive in a fast-paced environment

  • Have an aptitude for learning software and has strong organisation skills

  • Have prior experience in a client-facing or account management roles

 Key Metrics for Success

  • Customer satisfaction and customer recommendation ratings

  • Converting prospects using free and trial versions to full adoption

  • Expansion and retention of customer contract values

 Your Behaviours

All Notifiers are expected to display:

Courage to think for themselves and make decisions based on available information.

We commit to making decisions based on data, and we have the courage to accept that we’ll still get some decisions wrong some of the time – that’s life!

Support other members of the team, and our customers.

Our customers are helping keep people safe; they are often unsung heroes. Our first loyalty is to them and to each other because we share a common goal.

Constructive dissatisfaction

Every time a job is ‘done’ we’ll stand back and ask: ‘could we do it a bit better next time?’. We produce great work, but we’re humble enough to go looking for the next improvement. We celebrate success but seek more.

Continuous personal development

None of us think we’re the finished article. We have a lifelong love of learning. We read books, watch TED talks, attend conferences, and generally enjoy finding out about things we didn’t know.

How To Apply

If this role sounds like you, please email your CV and a covering letter to careers@notifytechnology.com

Sales Executive – Customer Acquisition

Reports To

Chief Revenue Officer

Job Terms

Full Time

Location

Newcastle Upon Tyne

Posted

26th October 2021

We are looking for an experienced, passionate and motivated sales executive to join our sales team.

OTE £54K DPE

As a high performing sales executive, you will play an important role in driving the success of our business by implementing a strong and sustainable sales strategy that will identify sales opportunities and manage the sales cycle through to close and warm handover to customer success managers.

Read The Full Job Spec Here

About Notify

Founded in Newcastle in 2017, Notify is a leading Health & Safety Software as a Service (SaaS) business that provides a digital platform to help businesses remain compliant and become more efficient. However, most importantly, our technology can save lives.

Our Software has various modules including Incident Management, Auditing, Risk Managing, Action Tracking and Dashboards that start free and scale to meet our customers’ needs at any stage of their safety journey.

We are on a mission to make one billion people safer and we are looking for talented individuals to join us to help us in achieving this.

If you would like to be part of a growing fast paced organisation which is passionate about the success of our people and our customers, then please continue reading.

Job Purpose

We are looking for an experienced, passionate and motivated sales executive to join our sales team.  As a high performing sales executive, you will play an important role in driving the success of our business by implementing a strong and sustainable sales strategy that will identify sales opportunities and manage the sales cycle through to close and warm handover to customer success managers.

Your primary responsibility will be to turn leads and prospects into paying customers.  In order to do this successfully you will quickly gain an understanding of our SaaS platform and the health and safety sector.  This will enable you to promote and demonstrate our products to potential customers in a way that demonstrates a strong return on investment and alignment to their health and safety strategies.

Activities & Responsibilities

In this role, you’ll get to:

  • Source, nurture and close sales opportunities to meet monthly, quarterly and annual KPIs
  • Follow up on leads that are generated by marketing and sales development representatives in a timely manner
  • Manage the sales process to ensure delivery against key performance metrics with a strong emphasis on new business sales
  • Continuously develop pipeline through calling, social selling, email campaigns and marketing driven inbound opportunities
  • Develop an understanding of the health and safety market, to enable solutions to be positioned effectively against pain points being experienced by prospective customers
  • Engage with prospects, undertaking value-based selling and supporting the defining of the business case as appropriate
  • Collaborate with colleagues across the business as necessary including professional services, customer success and product development to support the sales process
  • Ensure that all systems are updated regularly to provide an accurate and live view of the customer/prospect at any time
  • Follow the sales process demoing the software, making phone calls, sending e-mails and utilising LinkedIn where applicable.
  • Attend regular product reviews and share customer feedback with the product team.
  • Attend trade exhibitions, conferences and customer meetings across the country as required
  • Maintain a detailed awareness of the competition
  • Negotiate and prepare contracts that ensure a strong value exchange for all parties

Essentials for the role

We are looking for people who:

  • Have 12 months+ sales experience preferably in software as a service sales organisation in a client-facing role
  • Possess experience and working knowledge of CRM and marketing outreach solutions
  • Can demonstrate a high degree of self-motivation and are driven to over-achieve targets
  • Have highly effective communication skills – you’ll be confident in dealing with people across all levels of an organisation including C-Suite
  • Have experience and a passion for using technology in sales cycles
  • Possess a high degree of self-motivation and are driven by targets
  • Can demonstrate strong negotiation skills with win/win outcomes
  • Have strong presentation and software demonstration skillso Thrive in a culture of innovation, professional development and collaboration with other teams
  • Are meticulous in their approach whilst having the ability to prioritise workload ensuring the management of many tasks at once, with a calm and level-headed approach
  • Are enthusiastic and highly motivated to meet and exceed personal and professional targets in an environment where personal growth is one of our values
  • Have prior experience in a client-facing or account management roles

Key Metrics for Success

  • Customer satisfaction and customer recommendation ratings post sales cycle
  • Creation and management of a growing pipeline
  • Meeting targets of conversion of prospects into paying customer

 Your Behaviours

All Notifiers are expected to display:

Courage to think for themselves and make decisions based on available information.

We commit to making decisions based on data, and we have the courage to accept that we’ll still get some decisions wrong some of the time – that’s life!

Support other members of the team, and our customers.

Our customers are helping keep people safe; they are often unsung heroes. Our first loyalty is to them and to each other because we share a common goal.

Constructive dissatisfaction

Every time a job is ‘done’ we’ll stand back and ask: ‘could we do it a bit better next time?’. We produce great work, but we’re humble enough to go looking for the next improvement. We celebrate success but seek more.

Continuous personal development

None of us think we’re the finished article. We have a lifelong love of learning. We read books, watch TED talks, attend conferences, and generally enjoy finding out about things we didn’t know.

How To Apply

If this role sounds like you, please email your CV and a covering letter to careers@notifytechnology.com