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How Wolseley drove employee engagement and insight to get ahead of risks

The rich data provided by our Incident Reporting Software, Notify, has given Wolseley unprecedented insight into our safety culture, allowing us to identify trends, address risks, and continuously improve safety across the organisation.”

Matthew Hardy, Health and Safety Manager

About

Wolseley is a leading merchant in plumbing, heating and cooling across the UK. By partnering with some of the world’s most respected brands, they have access to over 300,000 products, ranging from plumbing parts to solar, which can be purchased online, or from one of their 560 branches nationwide. Their success is built upon their unrivalled expert know-how and first-class customer support.

Challenge

With a large workforce spread across multiple locations, ensuring consistent safety reporting and visibility into safety incidents was a daunting task. Their existing system provided limited insights, making it difficult to identify trends, communicate risks effectively and prioritise safety Initiatives. The dashboards were also insufficient for creating a comprehensive narrative around incident data, making it hard for Wolseley to stay ahead of potential risks.

Solution

Recognising the need for a more effective solution, Wolseley partnered with Notify, specifically for its purpose-built Incident Reporting App and Safety Intelligence offering. The Notify App is accessible for all employees, making safety reporting simple and easy across the company without any need for training. As a result, reported “good spots” and “safety concerns” help them identify and mitigate risks proactively.

With Notify’s Safety Intelligence, Wolseley can also now easily share Incident and Injury data, as well as trends in lost time and RIDDOR, with their Leadership Team, Board, and key stakeholders, streamlining communication and ensuring swift action is taken to address important safety issues.

Results

Since implementing Notify, Wolseley has experienced a significant transformation in how they manage safety across the business. The Safety Intelligence dashboards have provided Wolseley with a level of insight they didn’t have previously. By analysing the data collected through the Incident Reporting App, Wolseley can now identify reoccurring trends, such as specific types of incidents or locations with higher injury rates. This level of detail allows them to prioritise training and allocate resources more effectively, focusing on areas that pose the highest risk to employees.

This shift towards a more data-driven approach to safety management has not only made Wolseley more efficient but has also reinforced their commitment to fostering a culture of safety across their business. They are better equipped to protect employees, all whilst reducing costs and improving operational efficiency.

Wolseley use Notify for Incident Management, Audits and Inspections, Actions and Safety Intelligence

 

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