About
Menzies Distribution Solutions is one of the UK’s leading third-party logistics providers, operating more than 50 sites, managing a fleet of around 700 trucks, and employing 1800 people nationwide.
Serving customers across retail, food manufacturing, packaging, and construction, the business delivers a wide range of warehousing, storage, and transport solutions.
Following their split from the wider Menzies Distribution Group in late 2024, the newly independent business needed a fresh start, with a modern safety software solution aligned with their culture, operations, and safety ambitions.
Challenge
When the business became independent, Menzies Distribution Solutions saw the opportunity to reimagine how they managed health, safety, and quality.
Their previous safety management platform had reached its limits. As Robin explains:
“Our old system did a lot of what we wanted reasonably well, but engagement was poor. There wasn’t a useful or functional app for audits or logging incidents, and it lacked tools like QR codes to get people involved. We wanted something that everyone could use – from the cleaner to the CEO.”
With a large, mobile workforce – many operating on the road or at customer sites outside Menzies Distribution Solutions’ direct control – achieving consistent engagement and visibility was a challenge. The SHEQ team wanted to empower everyone to report incidents, hazards, and near misses easily, not just the ‘usual suspects’ or members of the SHEQ team.
With the new business launching in 2025, it was time for a system that matched their vision for safety culture and continuous improvement.
Solution
Notify quickly stood out as the clear choice. The team was immediately drawn to the platform’s simplicity, configurability, and straightforward language.
“It was quite an emotional decision in the end. We just liked what we saw. The way the demos were presented, the way it looked and felt – it was simple, intuitive, and in our language.”
Ease of use was a top priority. To drive maximum engagement, Menzies Distribution Solutions needed a system that everyone could understand and start using right away.
Another key factor was responsiveness. While some alternative providers took weeks just to arrange a demo, Notify showcased the platform within days – critical given the tight project timelines.
Flexibility also played a major role. The ability to select the modules that met their needs without being locked into unnecessary extras was ideal.
Finally, Notify represented exceptional value for money.
“In a sector where margins are always tight, Notify ticked every box: functionality, cultural fit, responsiveness, and price. It was an easy sell.”
Onboarding
Implementation was fast and smooth. Working closely with Notify’s onboarding team, Menzies Distribution Solutions built and tested their system, initially focusing on Incident Management, with Safety, Health, Environment, Quality (SHEQ) reporting.
Midway through onboarding, the team needed to pivot and incorporate vehicle accident reporting into the Incident Management module – previously managed by a separate system.
Within days, Notify were able to build and deploy it. That level of flexibility made a huge difference, and it came at a reasonable price.
This responsiveness not only resolved an immediate challenge but also showed how adaptable Notify could be as the business evolved.
Results
The results so far have been impressive, both in terms of engagement and safety outcomes.
Safety Observations:
- On track for around 25,000+ observations logged in 2025 (representing a 60% increase year-on-year)
- A much broader range of employees contributing, not just the ‘usual suspects’
Audits:
- Over 5,000 timely audits completed this year, that’s 4-5x more than before
- Audits are now site-specific and fully digital – accessible via mobile or desktop
- Audits now covering a wider range of H&S, Quality and Fleet Compliance aspects than ever before. Colleagues outside of the SHEQ team have also embraced using Notify.
Safety Performance:
- ~40% decrease in Lost Time Accidents (LTA) year-on-year
- ~40% decrease in RIDDOR-reportable incidents year-on-year