Certified & Independently Assessed
We maintain recognised industry certifications, including Cyber Essentials, which validate that our systems, processes, and security controls meet strict best-practice standards. These certifications are independently assessed and reaffirm our commitment to protecting customer data against modern cyber threats.
Secure by Design
Our platform is built on Amazon Web Services (AWS), leveraging a secure, scalable, and resilient cloud environment. We follow best-practice security architecture, including:
- VPC and network isolation to ensure strict separation between services
- Hardened security groups and firewall policies to restrict access
- Least-privilege IAM roles and enforced multi-factor authentication (MFA)
- Continuous monitoring and alerting
- Regular vulnerability scanning and proactive patching aligned with internal security SLAs
- Controlled change management, code reviews, and full audit trails across deployments
Data Protection & Privacy
We take data protection seriously, with controls in place to safeguard customer information at every stage:
- Encryption in transit (TLS 1.2+) and encryption at rest using AES-256
- Strict access controls, ensuring production systems are limited to authorised engineers only
- Comprehensive logging and auditing of access and system activity
- Secure development lifecycle (SSDLC) incorporating peer review, automated testing, and continuous integration with built-in security gates
- Defined data governance, including retention policies, access reviews, incident response procedures, and third-party risk assessments
Reliability & Uptime Transparency
Operational reliability is fundamental to customer confidence. We track uptime across all core services and maintain transparent downtime reporting. Our operational processes ensure issues are identified quickly, communicated clearly, and resolved with minimal disruption.