About
Product Care Group is a manufacturer of domestic appliances, producing products under licence for Russell Hobbs as well as its own brands. The company sells directly to end users, via retailer-owned e-commerce platforms, and through retail partners such as high street stores.
With the ambition to remain a leading competitor in the market for years to come, Product Care Group has experienced rapid growth over the past 12–13 years, expanding from just 6 employees to around 230 UK-based staff. The business also operates an office in China, employing 12 people who manage relationships with component suppliers and the factories that manufacture its products.
Challenge
Prior to using Notify, Product Care Group managed its health and safety processes using traditional paper-based systems and Excel. This created several challenges from a reporting perspective, as employees found it extremely time-consuming to log near misses. As a result, positive safety observations were not being captured consistently, leading to missed opportunities for improvement across sites. Communicating high-level metrics to the board was also a time-consuming task.
In addition, the Health and Safety team identified inconsistencies in how audits and risk assessments were being carried out. This resulted in variations in the information being captured and reported across different sites.
Solution
Product Care Group selected Notify due to its ease of use and intuitive mobile apps. Its range of customisable features, such as configurable incident types and a flexible licensing model, has enabled Product Care Group to implement an organisation-focused approach to the effective reporting and investigation of events. Notify makes it easy for employees to capture the right information consistently, while also enabling audit teams to manage safety checks more efficiently. Automating the scheduling of recurring audits has further improved efficiency and ensured all audits are completed on time.
Results
With improved employee engagement, Product Care Group has delivered measurable gains across key safety and operational areas:
- 200% increase in positive observations
- 5x increase in near miss reporting
Greg Webb, Head of Risk and Compliance, commented:
“I have nothing but praise for Notify and the entire team. From our initial onboarding through to day-to-day use and regular catch-ups with Matt, I’ve been extremely pleased with both the software and the support provided by Notify. The system has been extremely beneficial to us.”
Product Care Group use Notify for Incident Management, Audits and Inspections, Risk Assessments, Action Tracking and Safety Intelligence.