Customer Success Manager
Permanent – Full Time
Hybrid, but will require at least 2 days per week in Newcastle upon Tyne
Founded in Newcastle in 2017, Notify is an award-winning provider of a mobile-first digital Safety, Health andamp; Environmental Management System. More importantly, our technology can save lives.
Our multi-modular software platform is built on cutting edge technology and our service excellence is reflected in our consistent +70 Net Promoter Scores.
Our business is built on lived values and you’ll be joining a culture where people are at the heart of everything we do. We consistently see market-leading eNPS scores and high levels of engagement.
Courage to think for themselves and make decisions based on available information. We commit to making decisions based on data, and we have the courage to accept that we’ll still get some decisions wrong some of the time – that’s life!
Support other members of the team, and our customers. Our customers are helping keep people safe; they are often unsung heroes. Our first loyalty is to them and to each other because we share a common goal.
Constructive dissatisfaction. Every time a job is ‘done’ we’ll stand back and ask: ‘could we do it a bit better next time?’. We produce great work, but we’re humble enough to go looking for the next improvement. We celebrate success but seek more.
Continuous personal development. None of us think we’re the finished article. We have a lifelong love of learning. We read books, watch TED talks, attend conferences, and generally enjoy finding out about things we didn’t know.